How long will my order take?
Please be advised that it may take approximately 2-3 weeks for your order to be fulfilled and delivered to you. However, we want to ensure transparency and inform you that the actual duration may vary based on two factors: the complexity of the design and the workload at the time you placed your order. Some designs may require additional time and attention to detail, resulting in a longer production process. Please note that the estimated timeframe does not include weekends or holidays, as our team does not operate during these non-working days. We understand that you are eagerly anticipating the arrival of your order, and we want to assure you that we are committed to delivering a high-quality product. Our team is dedicated to meticulously crafting each item to meet your expectations. In the event that there are any unexpected delays due to design complexity or high demand, we will proactively communicate with you and keep you informed every step of the way. If you have any specific questions or concerns about your order, please do not hesitate to reach out to our customer support team. They are available to provide assistance and updates regarding the progress of your order. We sincerely appreciate your patience and understanding during this time. Thank you for choosing our products, and we look forward to delivering a meticulously crafted item that meets your expectations.
I ordered a Mystery Banner, Now What?
For those of you who have placed an order for a Mystery banner in order to proceed with the production of your banner, we kindly request that you email your logo to [email protected]. Please note that your Mystery banner will not be put into production until we receive your logo via email. Once you have sent us your logo, you can expect your completed banner to be delivered within an estimated timeframe of 2-3 weeks, excluding weekends and holidays. We understand the significance of your logo in creating a captivating and unique Mystery banner, and we want to ensure that we have all the necessary elements to meet your expectations. Our design team will work diligently to incorporate your logo into the banner design, creating a compelling visual representation of your club or business. Should you have any questions or require any assistance, please feel free to reach out to our customer support team. They are available to provide guidance and address any inquiries you may have. Thank you for your attention to this matter. We appreciate your cooperation in providing us with your logo and look forward to delivering an outstanding Mystery banner that showcases your brand effectively.
My order arrived at different times, Why?
When placing an order, it's important to understand that items may arrive at different times due to variations in production speeds. For instance, consider the example of ordering a banner and a printed logo. The production process for a banner is typically less complex and may involve fewer steps compared to the intricate process of printing a logo. As a result, the banner could be produced and shipped relatively quickly, while the logo may require additional time for intricate detailing and quality control. Therefore, it's common for items in an order to arrive separately, as each item undergoes its unique production timeline to ensure the highest quality and accuracy.
Bro, I contacted you an hour ago!
As a small company with limited staff, we want to assure our valued customers that their inquiries and concerns are not being ignored. We understand the importance of prompt communication and want to emphasize that we are working diligently to respond to each customer as soon as possible. However, due to our size and resource constraints, there may be some delays in getting back to you. Rest assured that we prioritize customer satisfaction and are committed to addressing your needs in a timely manner. We appreciate your patience and understanding as we strive to provide the best possible service.